Desktop Support Specialist

3 weeks ago

Latrobe, Australia Centorrino Technologies Full time
About the Role

We are seeking a highly skilled and motivated Desktop Support Officer to join our team at Centorrino Technologies in Latrobe, Tasmania. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their technology is functioning optimally.

Key Responsibilities
  • Provide friendly and knowledgeable support to customers with a positive, can-do attitude.
  • Collaborate with colleagues to determine processes that require improvement or can be handled more efficiently.
  • Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
  • Identify problems or requests which don't have an existing process and collaborate with peers to develop and implement one.
  • Ensure documentation and procedures are always up-to-date.
  • Take ownership of day-to-day technology issues and deal with external 3rd party organisations.
  • Collaborate with peers in other teams across our business to ensure a successful outcome for the customer.
Requirements
  • A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
  • A keen interest in technology and a strong desire to ensure that all technology is functioning optimally.
  • Effective communication skills when troubleshooting technical issues.
  • A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
  • Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
  • Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.
About Us

Centorrino Technologies is a community that thrives on excellence, driven by our values and innovation. We are proud to be an equal opportunity employer, committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Benefits
  • We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals.
  • We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
  • We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
  • We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
  • We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

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