Desktop Support Officer

3 months ago

Latrobe, Australia Centorrino Technologies Full time

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies

At Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture.

But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. Join us in building a truly exceptional company, dedicated to continuous improvement.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officers to join our team in Latrobe, Tasmania to deliver high quality, onsite technical support to our customers. The roles are full-time and will require you to be onsite various customer sites.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

**Requirements**:
**Here's what you'll be doing**:

- Ensuring the smooth day to day operations of the customers operations.
- Personable with end-users developing a friendly bond with customers.
- Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
- Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
- Ensuring documentation and procedures are always up to date.
- Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
- Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

**Here’s what you’ll bring**:

- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices - even with your own family's devices.
- A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
- Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
- A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
- Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

All team members are required to have a valid state-based Working with Children Check (WWCC), Police check, and be entitled to work in Australia.

This role does not require any formal qualifications and is classed under the Business Equipment Award.

**Benefits**

**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

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