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Portfolio Manager
2 weeks ago
Empowering a brighter way forward for clients, people and communities requires collaboration and innovation in real estate services.
We are seeking an experienced facilities manager to deliver exceptional services to our clients in Australia. As a key member of our team, you will be responsible for operating and maintaining our allocated portfolio, ensuring compliance with company policies and procedures, and prioritizing stakeholder engagement.
Responsibilities:
- Proactively develop and manage occupier and client relationships to ensure service delivery expectations are fulfilled.
- Manage the delivery of customer and property services to a portfolio of buildings.
- Conduct building inspections and complete reports within governance timeframe for respective portfolio.
- Maintain compliance with regulations / requirements of client contract and all facilities procedures.
- Contribute to the effective and efficient operations of portfolio/facilities and share continuous improvement initiatives.
- Liaise with facilities vendors and coordinate facilities works in conjunctions with account team.
- Deliver facilities related projects in line with agreed terms.
- Manage service outputs to achieve standards against KPI's and service level targets, report regularly to key stakeholders.
Requirements:
- Prior experience in facilities, property management, hospitality or related field preferred.
- Tertiary qualifications in Property, Facilities or Trade related fields desirable but not mandatory.
- Demonstrated aptitude in interpreting and analysing numerical data for reporting.
- Understanding of basic technical aspects of property is advantageous.
- Experience in front and back-office processes is required with strong administrative skills.
- Strong customer service focus with excellent people skills and ability to interact with diverse stakeholders.
- Strong PC literacy, ability to manage daily activities by utilising various systems.
- Demonstrated client reporting and continuous improvement capabilities.
- Understanding of reactive maintenance and routine maintenance which requires 24 hour call out / contact requirement across the allocated portfolio.
About This Role:
This role is part of our commitment to shaping the future through world-class services, advisory and technology. We bring to life a Brighter Way in all that we do by seeking better, smarter and more innovative ways of working. Our approach is warmer, more optimistic and inclusive, embracing diversity and proactively supporting the needs it brings.
