Claims Assessment Specialist

5 days ago

Melbourne, Victoria, Australia beBeeClaim Full time $62,000 - $94,000

About the Role

We are seeking a highly skilled Claims Assessment Specialist to join our team. The successful candidate will be responsible for making informed decisions on claims and transitioning them to appropriate Case Managers for ongoing management.

The role requires strong analytical and communication skills, with the ability to calculate PIAWE, advise Dispute Resolutions Managers, and identify recovery potential of claims.

To be successful in this role, you will possess:

  • Problem solving and decision making skills

  • Work management attention to detail organisational and planning skills

  • Communication written and verbal skills

  • Resilience and perseverance

  • Strong customer service focus

  • Negotiation and influencing skills

  • Continuous improvement and initiative

Required Expertise:

  • 2 years or more experience in initial claims assessment Case Manager or 1 year or more in a paralegal or legal assistant position

  • Strong working knowledge of Workplace Injury Rehabilitation & Compensation Act 2013 and associated Regulations or a Legal Qualification

  • WorkCover scheme

  • Teamwork flexibility and ability to adapt to change

  • Concern for others

  • Ability to follow rules and regulations

  • Computer skills Microsoft Office Word Excel Outlook

  • Intermediate to advanced knowledge of ACCtion and Novus or similar case management system

About Us

We specialise in workers' compensation claims management, with a proven track record of excellence in service delivery and innovation.

Our goal is to return people to work and health as quickly and effectively as possible by providing the right services at the right time.

We value diversity and inclusion, and foster a culture of belonging and corporate citizenship.

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