Customer Service Specialist

7 days ago


Coopers Plains, Queensland, Australia Vinidex Pty Ltd (Australia) Full time

About Vinidex

We are a leading company in the pipeline systems and solutions industry, with a legacy spanning over six decades.

Our focus is on making life flow with high-quality products, connecting water, gas, and energy throughout Australia.

We pride ourselves on operating on 100% renewable energy by 2025 and our recycling programs across our sites.

Job Description:

We are seeking a highly capable Customer Service Specialist - Administrative Support for a fixed term contract role of 9 months.

In this position, you will act as an all-around service and administration expert to assist with customer service and administrative tasks to support the established service specialists during the training and implementation period.

Key Responsibilities:

  • Perform various administrative tasks to ensure seamless office operations.
  • Coordinate office activities, including organizing morning teas.
  • Manage phone and email inquiries, providing timely and professional responses.
  • Assist with basic customer order management and ensure smooth order processing.
  • Collaborate with internal teams, including Territory Managers and the Supply Chain, to address customer queries.
  • Strive to maintain and improve the overall customer experience.

About You:

To be successful in this role, you will need:

  • Possess a passion for customer service and delivering exceptional service.
  • Hold good critical thinking and conflict resolution abilities.
  • Have a high attention to detail and a commitment to accuracy.
  • Exhibit strong communication, literacy, and numeracy skills.
  • Be able to work independently and take initiative.
  • Be proficient in using CRM systems and MS Office, with demonstrated experience in administrative roles.

Why Work with Us?

We offer a range of benefits, including:

  • A safe work environment with a strong focus on employee well-being.
  • A hybrid and flexible working arrangement.
  • Access to an Employee Assistance Program for you and your immediate family.
  • Global business with career development opportunities.

About Aliaxis:

We are part of one of the world's largest global networks, bringing solutions to the world's water challenges. Our parent company, Aliaxis, exists to accelerate the transition to clean energy and bring high-quality piping & fitting solutions to customers globally.



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