Highly Successful Client Relationship Manager Wanted

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $135,000

Key Responsibilities

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  • Serve as the main point of contact and strategic advisor for Australian clients.
  • Lead Quarterly Business Reviews and track progress toward ROI and solution effectiveness.

About You

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  • You are a client-first, outcomes-driven relationship manager with deep experience in SaaS and a passion for translating complex solutions into tangible value.
  • You thrive in fast-paced, matrixed environments and are known for your clear communication, technical savvy, and ability to simplify the complex.

About the Role

">We're seeking a dynamic and strategic Customer Success Manager (CSM) to act as the primary relationship owner for our clients.">

This is a fully dedicated role, responsible for driving alignment between our clients' goals and our solutions, maximizing value delivery, and ensuring sustained adoption across stakeholders.

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As a trusted partner to our clients, you will coordinate cross-functional efforts across product, support, cloud operations, and services.

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You will lead strategic planning, facilitate stakeholder engagement, manage escalations, and serve as the voice of the customer within our organization.

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This role is key to simplifying complex initiatives, maintaining continuity, and ensuring the long-term health of our client relationships.

">What You'll Bring">
  • 7+ years' experience in a client-facing role within a SaaS, cloud, or technology company.
  • Demonstrated success managing enterprise accounts—experience with government or research clients is highly desirable.
  • Strong understanding of cloud-based platforms and ability to communicate technical concepts clearly.
  • Outstanding organizational skills and ability to manage multiple priorities.
  • Proven ability to work cross-functionally and influence at all levels, including senior leadership.
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