Customer Service Representative

2 months ago

Melbourne, Victoria, Australia SMAART Recruitment Full time
About the Role

We are seeking an enthusiastic individual to join a customer-centered organisation that ensures safe and efficient travel for Victorians.

This is an excellent part-time opportunity to become part of a business with customer service centers throughout Victoria, providing essential services to the community.

About the Role:

We are looking for a committed and passionate Frontline Customer Advocate for their Dandenong location. This dynamic role will expose you to various areas of the business, including front counter service and concierge support. You will also engage in telephone and written communications while thriving in a fast-paced environment.

Duties and Responsibilities:

  • Providing face-to-face customer service within a service centre, delivering accurate and thorough information on available services.
  • Utilising a variety of systems and digital platforms to ensure that customer needs are met effectively.
  • Actively encouraging and promoting customers to use online services.
  • Ensuring positive interactions with customers by providing exceptional service.

What's in It for You?

  • Temporary Ongoing Contract: Working across Monday-Friday, 20-30 hours per week.
  • Competitive Pay: Earn between $33-$34 per hour plus superannuation.
  • Comprehensive Training Program: Benefit from extensive training both on-site and off-site, enhancing your skills across different areas of the business and fostering potential growth within the company.
  • Impact the Community: Join a large organisation dedicated to serving the community every day and have a great supportive culture.

About You:

  • You must possess a current, valid full driving license.
  • You must be fully vaccinated.
  • You must be a permanent resident or citizen to be eligible to apply for this role.
  • Previous experience in a face-to-face customer service role is essential.
  • Willingness to assist alternative customer service centers in the area as needed.
  • We are looking for a positive, proactive individual who is truly passionate about customer service.
  • You must be able to work up to 38 hours per week across Monday-Friday generally between the hours of 08:15am-4:45pm.

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