Digital Mortgage Specialist
4 weeks ago
Job Summary
We are seeking a skilled Digital Home Loan Specialist to join our team at EBR. As a key member of our mortgage lending team, you will be responsible for providing exceptional customer service and building relationships with current and prospective customers in the home lending space.
Key Responsibilities
- Provide inbound and outbound support to customers regarding our mortgage products throughout their journey
- Assist with digital loan application processes and underwrite loans
- Resolve customer complaints and issues
- Complete loan applications, payments, repayments, and arrears management, as well as act on fraud alerts
- Work on a roster system, Monday to Friday
Requirements
- Passion for customer service and strong communication skills
- Proven negotiation experience
- RG 146 qualified with at least 2 years of experience in retail mortgage lending and sales/customer service in a call centre
- Knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts
About EBR
EBR is a dynamic and exciting work environment with long-term career opportunities. If you are a motivated and skilled individual looking to take your career to the next level, please apply now.
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