Mortgage Lending Specialist with Retail Experience

14 hours ago


Sydney, New South Wales, Australia EBR Full time
About the Role

We are seeking a skilled Mortgage Lending Specialist to join our team at EBR. As a key member of our sales team, you will be responsible for providing exceptional customer service and building relationships with current and prospective clients in the home lending space.

Job Description

The successful candidate will be responsible for:

  • Providing inbound and outbound support regarding our mortgage products throughout the customer's journey
  • Assisting with digital loan application processes and underwriting loans
  • Resolving customer issues and complaints in a timely and professional manner
  • Completing loan applications, payments, repayments, arrears management, mortgage variations, and acting on fraud alerts as required
  • Working flexibly within a roster system, Monday to Friday
Requirements

To be considered for this role, you must have:

  • A passion for delivering exceptional customer service and a strong communication skillset
  • Proven negotiation experience and the ability to solve problems effectively
  • RG 146 qualification and at least 2 years' experience in retail mortgage lending and sales/customer service in a call centre environment
  • Knowledge of relevant legislation, including NCCP, Privacy, Debt Collection, and AML/CTF Acts
What We Offer

In addition to a competitive salary, we offer a dynamic work environment and opportunities for career growth and development. If you are a motivated and results-driven individual looking to take your career to the next level, we encourage you to apply.

This is an exciting opportunity to join a forward-thinking organization and contribute to the success of our team. With a competitive salary and a comprehensive benefits package, we offer a compelling reason to consider this role. Please note that the estimated annual salary for this position is $60,000 - $80,000 AUD, depending on experience.



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