Operational Excellence Specialist

1 week ago

Brisbane, Queensland, Australia beBeeProficiency Full time $70,000 - $100,000
Operational Services Expert

The Opportunity

Want to work in a place that supports you to achieve and grow? Love to be helping clients and supporting teams?

You will be working within a supportive team that provides key systems support, compliance and analysis to legal teams and Business Services department.

  • Action incoming requests from the legal teams for assistance.
  • Collect, audit and analyse data, to identify efficiency improvement opportunities across operational revenue.
  • Ensure initiatives led by Commercial Operations team are completed in a timely manner, such as legislative, workflow or policy changes requiring updates to systems, precedents or processes.
  • Provide guidance to business, on documented policies, procedures, and processes of firm.
  • Act as mentor to junior members of team, offering assistance and leading Commercial Operations function in absence of Commercial Operations Manager.
  • Understand drivers of business performance and impact of Commercial Operations on enhancing financial performance.
  • Assist Finance team to monitor and document benefit realisation from process improvements or price reviews or cost recovery.
  • Act as champion of E-Portal systems by coordinating and administering Courts, Government and Matter Funding portals, costs agreement re-execution and rate compliance.
  • Update precedents including costs agreements and disclosure statements nationally, ensuring all information is correct and relevant for each jurisdiction.
Key Requirements
  • An organised approach and ability to prioritise workload.
  • Well-developed ability to work autonomously within team environment to meet deadlines.
  • Ability to work and contribute to positive team focussed attitude, including capability to deal with conflicting and confidential priorities.
  • Practical problem-solving skills and strong outcome focusCapable of attention to detail when reviewing large data sets and applying these datasets to expected process outcomes.
  • A high level of proficiency with Microsoft Office suite, specifically Excel.
  • Knowledge and understanding of quality improvement, and commitment to improving client care, staff engagement and participation.
  • Well-developed verbal and written communication skills, with ability to communicate with impact across all levels of management.
  • Experience with Thomson Reuters Elite would be advantageous.

Key Responsibilities Include:

  • Collaborating with colleagues to ensure seamless service delivery.
  • Staying up-to-date with industry trends and developments.
  • Providing expert advice to internal stakeholders.
  • Leading and mentoring junior team members.

Benefits:

  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.
  • Flexible working arrangements.

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