Operational Excellence Specialist

1 day ago

Brisbane, Queensland, Australia beBeeOperational Full time $120,000 - $140,000

Job Title: Operational Excellence Specialist

Job Summary:

The Operational Excellence Specialist will play a key role in driving process improvement and ensuring the continued effectiveness of operational processes for customers and service users. This involves facilitating case management, providing expert advice and support to the Accreditation Team, and educating and guiding team members on compliance history, intelligence, and confidential reporting.

Key Responsibilities/Accountabilities:

  • Provide accreditation documentation to internal stakeholders and Manager.
  • Facilitate case management, including the collection of relevant applicant information (e.g. Criminal History and Compliance History checks), update and maintain customer records.
  • Provide expert advice and support to the Accreditation Team relating to compliance history, intelligence and confidential reporting in regard to the Accreditation Services.
  • Provide education, training and guidance to the Accreditation team members and other business units.
  • Facilitate and manage internal review, appeals, sanctions, information notices and case management processes, including liaison with relevant jurisdictions, police agencies and internal stakeholders, and preparation of complex reports, briefing notes, legal documentation and representation when required.

Primary Objectives:

Participate in the National Heavy Vehicle Accreditation Scheme (NHVAS), Registered Training Organisations (RTOs) and NHVAS approved auditor registration.

Benefits:

At [Company], we value staff with a genuine belief in the work they do and the benefit it will bring. We aim to develop a supportive work environment which we believe will be achieved by a focus on professionalism, teamwork and collective values.

What Do We Expect of Our Employees?

We are seeking an individual who:

  • Is committed to meet and exceed the expectations of our clients and stakeholders.
  • Is energised by identifying new approaches and solutions.
  • Is innovative in addressing day-to-day challenges.
  • Is supportive towards colleagues and contributes towards making their workplace an enjoyable place to be.

Commitment to Safety, Diversity and Anti-Discrimination:

[Company] is committed to providing a safe, forward-thinking and tolerant work environment. Diversity within our workforce is valued as being representative of the standards, values and diversity within the community and clients we serve.

Environment:

[Company] administers a national system that delivers consistent and streamlined regulatory services and administration to the Australian heavy vehicle road transport sector, reducing regulatory burden whilst enabling greater safety and productivity.

Service Delivery Unit:

The Service Delivery Unit within the Operations Division is accountable for operational safety and compliance functions across [Company].

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