Service Coordinator

3 weeks ago

Macquarie Park, Australia Arjo Full time
Empowering Careers at Arjo

At Arjo, we're passionate about empowering movement within healthcare environments. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism.

About the Role

We're seeking an experienced and enthusiastic Service Coordinator to join our Service team based in Pemulwuy NSW. As a Service Coordinator, you'll play a critical role in the coordination of activity for the Field Service team, which services clients across Australia.

Key Responsibilities
  • Answer customer calls and resolve issues in a timely and effective manner
  • Schedule Service Technician staff, including issuing and managing service orders in the ERP system
  • Process and distribute Service Reports and Invoices
  • Prepare and distribute Service Agreements, including managing renewals
  • Assist with preparation and follow-up of quotations for services contracts, spares, and consumables, and upkeep of quotation log
  • Coordinate work performed by sub-contractors, including raising Purchase Orders and processing invoices
  • Support Service Manager and Team with day-to-day business activities
  • Spare parts management, including maintenance of correct inventory
  • General Administration Duties, reception, filing, distribution of mail, etc.
Requirements
  • A relevant TAFE diploma is highly regarded but not essential
  • At least 2-4 years administration experience, preferably in a technical environment
  • Customer relationship management experience
  • Experience with ERP system beneficial
  • Be enthusiastic and able to work autonomously
  • Be able to create and maintain relationships with other staff and customers
  • Strong communication skills are essential
About Arjo

At Arjo, we believe in the power of diversity and are committed to building a more diverse, equitable, inclusive, and engaging environment. We strongly encourage applicants from all parts of society to apply and explore a career with Arjo.

Successful applicants will be required to undergo relevant reference checks, police, and a pre-employment medical check (including a drug & alcohol screening) prior to appointment.

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