Luxury Boutique Team Lead

3 days ago


Perth, Western Australia Swatch Group Full time

**About Us**

We are Longines, a leading Swiss luxury watch brand part of the renowned Swatch Group. Our rich history and heritage date back to 1832 when our founder, Auguste Agassiz, first opened his watchmaking workshop in Saint-Imier, Switzerland.

We have since become synonymous with elegance, sophistication, and precision timekeeping. With generations of experience as Official Timekeeper of World Championships and partner to international sports federations, we have forged lasting links to the world of sport.

We are currently seeking an experienced Luxury Boutique Team Lead to join our team in Perth, Australia. This role offers a unique opportunity to lead a talented team of sales professionals and contribute to the success of our new Longines boutique in the heart of the city.

**Job Description**

The successful candidate will be responsible for achieving sales targets, providing exceptional customer service, building strong relationships with clients, and growing the boutique's client list. Key responsibilities include:

  • Sales & Service Management:
  • Ensure the highest levels of customer service are maintained at all times
  • Monitor sales targets and motivate staff to meet or exceed expectations
  • Support the Customer Service department and address any operational issues that may arise
  • Operational Management:
  • Support the Boutique Manager in operational tasks, including rostering, staff training, inventory planning, and problem-solving
  • Prepare regular reports for internal stakeholders
  • Proactively educate yourself on product knowledge via e-learning modules
  • Training:
  • Implement the sales training program with the Boutique Manager to ensure store selling skills are continually improved
  • Manage the Longines e-Learning training and Swatch Group Australia online modules, ensuring the sales team completes training on time and in line with company policies

**Requirements:**

  • Tertiary qualifications in Business Administration preferred
  • Demonstrated retail experience in the high-range product or luxury sector preferred
  • Proven staff management experience
  • Computer literacy skills: Word, Excel
  • Excellent time and organisational skills
  • Excellent oral and written communication skills
  • Strong analytical and problem-solving skills

**Location:** Tenancies A & E, William Street, Perth WA, Australia

**Salary Range:** $60,000 - $80,000 per annum, depending on experience



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