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Luxury Retail Boutique Team Leader

1 month ago


Perth, Western Australia Swatch Group Full time

About Longines

As a member of the Swatch Group Ltd, the world's leading manufacturer of horological products, Longines is renowned for the elegance of its timepieces.

The Role

We are seeking an experienced Luxury Retail Boutique Team Leader to join our team in Perth. In this role, you will be responsible for achieving sales goals, providing exceptional customer service, and building client relationships.

Responsibilities

Team Management

  • Support the Boutique Manager in motivating staff to optimise performance
  • Develop staff skills with the Boutique Manager & SGA department heads in areas of improvement

Sales & Service Management

  • Maintain the highest levels of Customer Service throughout the store at all times
  • Monitor targets for the sales team and ensure they are met, motivating staff to maximise their performance
  • Support the Customer Service department and address staffing, escalation, and operational issues

Operational Management

  • Support the Boutique Manager in operational tasks, including rostering, staff training, inventory planning, and boutique problem-solving
  • Prepare regular reports for internal stakeholders
  • Educate yourself on product and brand knowledge via e-learning modules

Training

  • Implement the sales training program with the Boutique Manager, ensuring store selling skills are managed to the highest level
  • Manage Longines e-Learning training & Swatch Group Australia online modules, ensuring the sales team conducts trainings on time

Requirements

  • Tertiary qualifications in Business administration preferred
  • Demonstrated retail experience in the high-range product or luxury sector preferred
  • Proven staff management experience
  • Computer literacy skills: Word, Excel
  • Excellent time and organisational skills
  • Excellent oral and written communication skills
  • Strong analytical and problem-solving skills

Estimated Salary: AU$80,000 - AU$120,000 per annum