Luxury Retail Boutique Manager
7 days ago
About Longines
As a leading manufacturer of horological products, Longines is renowned for its elegant timepieces. Based in Saint-Imier, Switzerland, the company has a rich history steeped in tradition, elegance and performance.
The Role
We are seeking an experienced Assistant Boutique Manager to support our new Longines Boutique in Perth. The successful candidate will work closely with the boutique management team to achieve sales goals, provide exceptional customer service and lead the sales team to optimise performance.
Key Responsibilities
People Management
- SUPPORT BOUTIQUE MANAGER IN MOTIVATING STAFF TO OPTIMISE PERFORMANCE AND ACHIEVE SALES TARGETS.
- DEVELOP STAFF SKILLS WITH BOUTIQUE MANAGER & SGA DEPARTMENT HEADS IN AREAS OF WHERE IMPROVEMENT IS NEEDED.
Sales & Service Management
- ENSURE THE HIGHEST LEVELS OF CUSTOMER SERVICE ARE UPHELD THROUGHOUT THE STORE AT ALL TIMES.
- MONITOR TARGETS FOR THE SALES TEAM AND ENSURE THEY ARE MET, AND MOTIVATE STAFF TO MAXIMISE THEIR PERFORMANCE.
- SUPPORT THE CUSTOMER SERVICE DEPARTMENT AND ENSURE ALL STAFFING, ESCALATION AND OPERATIONAL ISSUES ARE PROPERLY ADDRESSED.
Operational Management
- SUPPORT THE BOUTIQUE MANAGER IN THE OPERATIONAL TASKS OF THE BOUTIQUE, INCLUDING ROSTERING, STAFF TRAINING, INVENTORY PLANNING AND BOUTIQUE PROBLEM SOLVING.
- PREPARE REGULAR REPORTS FOR INTERNAL STAKEHOLDERS.
- PROACTIVELY EDUCATE YOURSELF ON PRODUCT AND BRAND KNOWLEDGE VIA E-LEARNING MODULES.
Training
- IMPLEMENT THE SALES TRAINING PROGRAM WITH THE BOUTIQUE MANAGER, MAKING SURE STORE SELLING SKILLS ARE CONTINUALLY MANAGED TO THE HIGHEST LEVEL.
- MANAGE THE LONGINES E-LEARNING TRAINING & SWATCH GROUP AUSTRALIA ONLINE MODULES, MAKING SURE THE SALES TEAM ARE CONDUCTING TRAININGS ON TIME AND IN LINE WITH SWITZERLAND AND ISSUES ARE FLAGGED TO THE BOUTIQUE MANAGER.
Required Skills and Qualifications
- TERTIARY QUALIFICATIONS IN BUSINESS ADMINISTRATION PREFERRED.
- DEMONSTRATED RETAIL EXPERIENCE IN THE HIGH-RANGE PRODUCT OR LUXURY SECTOR PREFERRED.
- PROVEN STAFF MANAGEMENT EXPERIENCE.
- CUSTOMER SERVICE SKILLS.
- COMPUTER LITERACY SKILLS: WORD, EXCEL.
- EXCELLENT COMMUNICATION SKILLS.
Salary
A competitive salary of AUD $80,000 - $100,000 per annum is on offer, depending on experience and qualifications.
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