Reservations Manager

5 months ago

Adelaide Region SA, Australia M GALLERY Full time

Company Description

We are 'relentlessly guest obsessed' at The Playford Hotel MGallery Adelaide. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Why work at an Accor managed property?
Accor is far more than a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Job Description**:
To plan and coordinate all Reservations activities to ensure a smooth and efficient running of the Department, whilst ensuring maximum revenue is achieved and high occupancy is maintained. Provides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the Department.
- Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
- Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities.
- Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible.
- Maintain strong product knowledge - know all products and specials available at the Property and Properties in the surrounding Area.
- Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity.
- Advise Sales Team of any relevant sales leads.

**Qualifications**:

- Minimum 1 year experience in a reservations/sales leadership role
- Qualifications in Hospitality/ Tourism Management or Sales/Commercial
- Hotel industry experience is preferred but not essential
- Demonstrated leadership experience, in a sales environment preferred.
- Strong computer and systems skills preferably in Opera.

Additional Information

The iconic Playford Hotel MGallery Collection brings together an eclectic mix of iconic South Australian experiences in one space and, in a sense, a taste of all that is on offer in the ‘quality of life’ capital.

The hotel was named after Sir Thomas Playford, South Australia’s longest serving premier and is built on the site of the original News Limited building. The News was a daily tabloid Adelaide newspaper which was inherited by Rupert Murdoch in 1952, and which is now referred to as the ‘foundation stone’ of News Limited and News Corporation, one of Australia's largest media companies. Rupert Murdoch’s first board meeting for News Corporation was in fact held in the space on the first floor above the new Luma Restaurant and Bar.

The Playford was built in 1998 and recently underwent a multi-million dollar refurbishment which has been well received by Guests and Team Members alike. We are now excited to be offering a wonderful opportunity for an exceptional Reservations Manager to join our team on a Full Time basis.

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