Reservations Manager
5 months ago
Company Description
We are 'relentlessly guest obsessed' at The Playford Hotel MGallery Adelaide. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Why work at an Accor managed property?
Accor is far more than a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
**Job Description**:
To plan and coordinate all Reservations activities to ensure a smooth and efficient running of the Department, whilst ensuring maximum revenue is achieved and high occupancy is maintained. Provides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the Department.
- Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
- Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities.
- Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible.
- Maintain strong product knowledge - know all products and specials available at the Property and Properties in the surrounding Area.
- Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity.
- Advise Sales Team of any relevant sales leads.
**Qualifications**:
- Minimum 1 year experience in a reservations/sales leadership role
- Qualifications in Hospitality/ Tourism Management or Sales/Commercial
- Hotel industry experience is preferred but not essential
- Demonstrated leadership experience, in a sales environment preferred.
- Strong computer and systems skills preferably in Opera.
Additional Information
The iconic Playford Hotel MGallery Collection brings together an eclectic mix of iconic South Australian experiences in one space and, in a sense, a taste of all that is on offer in the ‘quality of life’ capital.
The hotel was named after Sir Thomas Playford, South Australia’s longest serving premier and is built on the site of the original News Limited building. The News was a daily tabloid Adelaide newspaper which was inherited by Rupert Murdoch in 1952, and which is now referred to as the ‘foundation stone’ of News Limited and News Corporation, one of Australia's largest media companies. Rupert Murdoch’s first board meeting for News Corporation was in fact held in the space on the first floor above the new Luma Restaurant and Bar.
The Playford was built in 1998 and recently underwent a multi-million dollar refurbishment which has been well received by Guests and Team Members alike. We are now excited to be offering a wonderful opportunity for an exceptional Reservations Manager to join our team on a Full Time basis.
-
Reservations Agent Part-time
6 months ago
Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time**Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...
-
Reservations Agent
3 months ago
Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time**Job No**: STAM20240209 **Location**: Adelaide Hotel Reservations Agent **Location**: Adelaide City Centre South Australia Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels...
-
Reservations Supervisor
6 months ago
Greater Adelaide SA, Australia Hotel Indigo Full timeAt Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be...
-
Reservations Manager
6 months ago
Adelaide, Australia Marriott International, Inc Full time**Job Number** 24044238 **Job Category** Reservations **Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Adelaide Marriott is looking for a Reservations Manager to join the team! **JOB...
-
Reservations Manager
5 months ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time**Your day-to-day** - Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members - Provide mentoring, coaching and regular feedback to drive performance - Develop rapport with regular guests, clients and booking agents - Support the Director Sales & Marketing and Revenue Manager, sharing...
-
Reservations Sales Agent
6 months ago
Greater Adelaide SA, Australia PULLMAN Full time**Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. We are ready to welcome a Reservations Sales...
-
Reservation Coordinator
2 weeks ago
Adelaide, South Australia SOFITEL Full timeJob Title: Reservation CoordinatorEstimated Salary: $45,000 - $65,000 per annum.About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Reservation Coordinator. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their experience with us...
-
Reservations Supervisor
3 months ago
Greater Adelaide SA, Australia SOFITEL Full time**Company Description** Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a...
-
Reservations Agent
5 months ago
Adelaide, Australia Marriott International, Inc Full time**Job Number** 24093712 **Job Category** Reservations **Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s flagship brand, Marriott Hotels drives innovation in our...
-
Group Reservations Agent
5 months ago
Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time**Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...
-
Assistant Groups and Reservations Manager
7 months ago
Adelaide CBD, Australia Hilton Full timeAssistant Groups and Reservations Manager An Assistant Groups and Reservations Manager will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series. **What will I be doing?** As Assistant Groups and Reservations Manager, you will assist in achieving budgeted room nights...
-
Assistant Groups and Reservations Manager
7 months ago
Adelaide CBD, Australia Hilton Full timeAn Assistant Groups and Reservations Manager will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series. **What will I be doing?** As Assistant Groups and Reservations Manager, you will assist in achieving budgeted room nights and occupancy targets as identified in the...
-
Reservations Groups Coordinator
1 month ago
Greater Adelaide SA, Australia IBIS Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...
-
Reservations Agent
3 months ago
Greater Adelaide SA, Australia SOFITEL Full time**Company Description** Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your...
-
Reservations Supervisor
6 months ago
Greater Adelaide SA, Australia PULLMAN Full time**Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. This is a unique opportunity for an emerging...
-
Reservations Host
2 days ago
Adelaide, South Australia SOFITEL Full timeUnlock Your Potential in HospitalityAt Sofitel Adelaide, we're seeking an exceptional Reservations Agent to join our dynamic team. As a key member of our front-of-house operation, you'll play a vital role in delivering an unforgettable guest experience.Key Responsibilities:Cultivate lasting relationships with guests through personalized service and attentive...
-
Reservations Ambassador
4 weeks ago
Adelaide, South Australia SOFITEL Full timeAt Sofitel Adelaide, our Reservations Agent plays a pivotal role in delivering exceptional guest experiences from the moment of initial contact.Key Responsibilities:Manage inbound calls and emails, providing accurate and in-depth assistance that exceeds guest expectations.Process reservation requests, changes, and cancellations received by phone or...
-
Reservation Experience Specialist
1 week ago
Adelaide, South Australia SOFITEL Full timeExceptional Guest Service AgentSofitel Adelaide is seeking a highly skilled and experienced Reservation Experience Specialist to join our team. This is an exceptional opportunity for individuals who are passionate about delivering outstanding customer service and creating memorable experiences for our guests.Estimated Salary: AU$55,000 - AU$65,000 per annum...
-
Reservation Coordinator
3 weeks ago
Adelaide, South Australia SOFITEL Full timeBe the First Point of Contact for Our Guests Sofitel Adelaide is seeking a skilled Reservations Agent to join our team, providing exceptional service to our discerning guests. Key Responsibilities: Manage inbound calls and emails, offering accurate and in-depth assistance to exceed guest expectations. Process reservation requests,...
-
Adelaide, South Australia nrmjoEnvironmental jobs, NRM Full timeAbout the RoleWe are seeking a highly motivated and practical ecologist investigator to join our team at NRM jobs, nrmjobs.com.au/job/20020792. The successful candidate will be responsible for investigating the movement ecology of kangaroos as it relates directly to their applied management.Key ResponsibilitiesCollect, manage, and analyze large, GPS-based...