Reservations Supervisor

5 days ago

Greater Adelaide SA, Australia PULLMAN Full time

**Company Description**
Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.

This is a unique opportunity for an emerging leader ready to take a step up or currently working in a supervisory role. Reporting directly into the Rooms Division Manager, this hands on role will be responsible for supporting the reservations team in end to end process of FIT and Groups Bookings. You will ensure that guests receive the best possible pre-arrival experience, identifying peak moments that can be set up for the broader team to deliver. A key aspect of your role will be coordinating all group business at the hotel and implementing strategy to maximise yield for the hotel.
**Qualifications**
You will have:

- working experience in a similar role (front office / reservations within premium segment in hotels is preferred)
- experience is supervising diverse teams
- a proven record of accurate reporting, while working within time constrains
- Ability to work full time (mostly Monday - Friday, however some weekend work may be required from time to time)
- an excellent understanding of reservations processes
- the ability to think creatively and be a proactive self-starter
- knowledge of the Adelaide market is advantageous
- experience working with Opera and Resaweb is preferred

**Additional Information** What is in it for you**:

- ALL Heartist, Employee benefit card, offering **Discounted Hotel stays**, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
- ** Ongoing reward and recognition** incentives and awards.
- Opportunities for further development and **worldwide career progression** within Accor - travel the world with us
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Ability to make a difference through our Corporate Social Responsibility activities.
- Discounted car park
- Laundered Uniform
- Duty Meals

**What are the benefits?**

Accor has a strong focus on ensuring all of its people feel welcome and feel valued. This means industry leading training opportunities, career planning and benefits such as hotel discounts at over 3500 hotels worldwide, global partnership discounts (including Medibank, Europcar, Samsung and many others) and so much more.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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