Professional Service Delivery Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $107,328 - $129,780

Job Opportunity:

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This role involves leading a team of skilled HR/People specialists, handling daily operations and escalating complex inquiries.

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About the Position:

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The Service Connect Team Lead is responsible for providing guidance across all customer contact channels, focusing on first-level resolution. They will conduct research and identify root causes, serving as the first point of escalation for the HR skilled resolver group.

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Key Responsibilities:

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  • Skillful Leadership: Oversee a team of skilled HR/People professionals in delivering professional support services.">
  • Customer Focus: Maintain a strong customer-centric mindset and provide exceptional service experience.">
  • Quality Control: Manage quality control processes to ensure consistent standards of service delivery.">
  • Team Collaboration: Work with other skilled resolver groups to maintain a cohesive approach to service delivery.">
  • Problem Solving: Analyze and interpret complex data to improve performance and customer experience.">
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About Our Portfolio:

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The Operations Portfolio is dedicated to delivering integrated enterprise-wide solutions for best practice student and staff experiences. This includes business units such as Data & Analytics, Finance & Governance, Information and Technology Services (ITS), Legal, Office of the Chief Operating Officer (OCOO), People Function (HR), and Property Services Group (PSG).

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To Succeed:

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Candidates should have demonstrated senior or team lead experience in delivering professional support services, preferably in HR Contact/Service Centre environments. A strong customer-centric mindset, proven problem-solving skills, and ability to analyze complex data are essential.

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Please Submit Your Application:

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Please submit your CV and covering letter addressing your suitability for this position by clicking the link at the top of this page.

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