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Country Road Retail Leader

2 months ago

Melbourne, Victoria, Australia Country Road Group Full time
About the Role

We are seeking a highly skilled and experienced Retail Leader to join our Country Road Group team as a Concession Manager at Myer Doncaster. As a key member of our retail leadership team, you will be responsible for delivering store operations excellence, building team capability, and driving customer experience and service.

Key Responsibilities
  • Store Operations Excellence
    • Use data and reports to identify key insights and make informed decisions for the business and the customer.
    • Coach and provide regular feedback to your team on understanding our products and how to be customer-led for delivering an exceptional store experience.
    • Lead the team to deliver store operations excellence through effective stock management and loss prevention activities.
  • Team Capability and Succession Planning
    • Attract, engage, and retain talent, building team capability and strong succession planning for the success of your store and the Group.
  • Customer Experience and Service
    • Build and maintain customer relationships by delivering exceptional customer service.
    • Understand the brand and business strategy and communicate to the team their part to play in delivering.
Requirements
  • A genuine desire to be part of the Country Road Group and alignment with our CRG Values.
  • Demonstrates a passion for fashion with a professional personal presentation.
  • Strong leadership skills in delivering an exceptional customer and team experience.
  • Ability to manage budgets, interpreting financial reports, and generating efficient rosters.
  • Experience managing the performance, productivity, training, and development of a team.
About Country Road Group

Country Road inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last.

Recognised as a leading responsible retailer, Country Road is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.

The brand is renowned for championing industry-leading initiatives and was the first Australian fashion retailer to partner with Oritain to scientifically verify fibre origin, the Green Building Council to target best practice store design, and the Good Cashmere Standard by AbTF to support responsible cashmere production.

Country Road is committed to embedding sustainability into its business by improving traceability through its supply chain, working with suppliers that uphold high environmental standards, and maintaining responsible sourcing strategies for key raw materials.