Customer Experience Ambassador
2 weeks ago
About Spendless Shoes
We're a leading footwear retailer in Australia, dedicated to providing an exceptional shopping experience for our customers.
The Role
We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Champion. In this role, you will be responsible for creating a warm and welcoming environment for our customers, exceeding their service expectations, and ensuring their visit to Spendless Shoes is an experience to remember.
Your Key Responsibilities
- Live the Spendless Way by consistently delivering exceptional customer service and ensuring our customers feel valued and supported.
- Follow the 4Cs of customer care: Courtesy, Communication, Care, and Commitment.
- Maximise sales opportunities by providing legendary customer experiences and recommending products that meet our customers' needs.
- Maintain exceptional store presentation, including visual merchandising and store cleanliness.
- Additional sales of Value Add Products (VAPs) and accessories.
Your Attributes
- Strong customer service skills and a passion for delivering exceptional customer experiences.
- Ability to work in a fast-paced environment and meet sales targets.
- Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work independently and as part of a team, with a positive and flexible attitude.
- Experience in a retail or hospitality environment, with a passion for fashion footwear.
We Offer
- Further career opportunities and professional development.
- Free shoes on commencement and a 30% staff discount.
- Reward and recognition vouchers and a referral program.
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