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Customer Service and Sales Representative

2 months ago

Fairy Bower, Australia Beacon Lighting Full time

About the Role

We are seeking a skilled Customer Service and Sales Representative to join our team at Beacon Lighting in Rockhampton. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our retail and trade customers.

Key Responsibilities

  • Provide expert customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Promote and expand our Trade Loyalty Program and Trade accounts, building strong relationships with our trade customers.
  • Develop and maintain strong product knowledge to assist customers in making informed purchasing decisions.
  • Achieve and exceed personal sales targets, contributing to the overall success of the store.
  • Support other team members to ensure business goals are met, working collaboratively to achieve a common objective.
  • Contribute to the overall presentation of the store through merchandising and general housekeeping, maintaining a clean and organized store environment.

About You

To be successful in this role, you will possess the following qualities:

  • Previous experience in a customer service environment, with a strong focus on sales and customer service.
  • Strong communication skills, with the ability to genuinely connect with customers and build strong relationships.
  • An energetic and enthusiastic approach to all aspects of the job, with a passion for delivering exceptional customer service.
  • A strong attention to detail, with the ability to maintain accurate records and meet deadlines.

About Beacon Lighting

Beacon Lighting is a leading retailer of lighting products, with a passion for providing expert advice and guidance to our customers. We are committed to delivering exceptional customer service and building strong relationships with our customers and suppliers.