Network Operations Specialist

7 days ago

Sydney, New South Wales, Australia beBeeNOCOperator Full time $78,000 - $118,000
Job Description

We are seeking a highly skilled and motivated individual to join our team as a NOC Operator. As the primary point of contact for customers, you will be responsible for monitoring and maintaining the integrity of all Managed Public Safety Network services.

Working in a fast-paced 24/7 environment, you will be responsible for alarm monitoring, surveillance, operations, and maintenance of network services and systems. This includes effective management of incidents, problems, and change management cases, as well as proactive event management and incident response to prevent service availability interruptions.

As a key member of our team, you will work closely with emergency service organisations and agency customers to resolve faults or issues. You will also analyse incidents and provide efficient solutions for restoration within SLAs.

Other key responsibilities include managing service outages and faults with relevant vendors/third parties, ensuring customer dashboard notices and communications are always up-to-date, and escalating promptly service availability faults or hazards as required.

Key Skills:

  • Experience in an operational or technical environment with IT/Telecommunications/NOC Network Management/P25 Radio
  • Strong ability to analyse complex data
  • ITIL qualified
  • Advanced technical proficiency in Telecommunications
Benefits

At our organisation, we value diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability, and members of the LGBTQIA+ community.

Our benefits include:

  • Flexible working arrangements
  • Gender-neutral paid parental leave
  • Study leave
  • Purchased leave and charity and volunteer leave
  • Access to health insurance, life, TPD, and salary continuance insurances
  • Employee Assistance Program and regular healthcare checks
  • Performance Recognition Scheme and peer recognition program
  • Corporate rates and discounts and Novated Car Leases through SG Fleet

Join our team and experience a workplace where everyone can feel a sense of inclusion and belonging.

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