Network Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia Konica Minolta Business Solutions Australia Full time

About the role
We are seeking an enthusiastic and driven Network Operations Specialist to join our Managed Services Provider Level 2 Team Reporting to the Customer Technical Support Manager and working closely with other service team members, this role is responsible for providing Networking and Level 2 Service Desk Support to All Konica Minolta offices around Australia.

**Requirements**:

- Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, remote management, and security.
- Administer hosted and cloud solutions for customers (internal & external) using technologies that meet their requirements.
- Support disaster recovery solutions.
- Provide remote access solution implementation and support: VPN, Terminal Services.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
- System documentation maintenance and review in ITSM Tool.
- Improve customer service, perception, and satisfaction.

Who are we looking for?
- Demonstrated experience in a similar role.
- CCNA/CCNP Certification or equivalent skillset
- Working knowledge of Fortinet networking
- Practical experience with remote support.
- Ability to translate complex technical concepts to non-technical audiences.
- High developed problem solving and on the spot troubleshooting.
- Office 365 experience.
- Ability to work autonomously and as part of a team.
- Excellent communication and partnering skills and ability to establish relationships and engage with stakeholders.

**Benefits**:
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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