Network Operations Specialist

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $98,765 - $123,456

Network Support Professional

We are seeking a skilled and experienced Network Support Professional to provide exceptional customer support and technical assistance on wireless networks enabled by eero devices.

Key Responsibilities:

  • Provide advanced technical support to customers and colleagues via phone, email, or chat
  • Configure network devices, including routers, switches, firewalls, and wireless access points
  • Troubleshoot complex network issues, such as routing, switching, and firewall problems — alongside the devices connecting to them
  • Document all support interactions and their resolutions
  • Identify and escalate complex issues to higher tier support teams

Requirements:

  • Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
  • Experience delivering courteous and efficient support to both external customers and internal colleagues
  • Ability to identify and troubleshoot technical issues efficiently and logically
  • Ability to leverage data and analytics to solve problems effectively

A Day in the Life:

As a Network Support Professional, you will take part in the day-to-day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account-related inquiries that require more in-depth problem-solving and may be time-sensitive.

Preferred Qualifications:

  • Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model

What We Offer:

Opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company.

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