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Island Resort Operations Manager

1 month ago


Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time

About the Role

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The Front Office Duty Manager is responsible for overseeing our Front Office Administration and Reception operations, focusing on Customer/Group Service and coordinating frontline services, including Resort Porters, in the absence of upper management.

Key Responsibilities:

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  • Oversee the daily operation of the Front Office department
  • Ensure exceptional customer service and resolve any issues promptly
  • Coordinate with Resort Porters and other departments as needed
  • Manage front desk operations, including check-ins, check-outs, and room assignments

Requirements:

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  • Previous experience in a Front Office Duty Manager role or related field
  • 2+ years of Front Office experience in a 3-star or higher hotel/resort
  • Knowledge of property management systems and hotel booking software (Maxial, Respax, Opera, Events Pro, etc.)
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills

What We Offer:

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  • Annual $1000 SeaLink Employee Travel Allowance
  • Access to Worldwide ALL Heartists program
  • 25% off resort dining, retail, and spa
  • Access to Employee Training Programs
  • Employee Award Programs
  • Free island K'gari Explorer Tours
  • Free ferry transfers to-and-from the island
  • Access to the Sandbar pool and staff gym

About Us

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K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, boasting cool rainforests, freshwater lakes, and an amazing beach highway. As part of SeaLink Marine & Tourism, we offer meaningful and sustainable employment opportunities that celebrate diversity and inclusion.