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Island Resort Operations Manager
1 month ago
About the Role
">The Front Office Duty Manager is responsible for overseeing our Front Office Administration and Reception operations, focusing on Customer/Group Service and coordinating frontline services, including Resort Porters, in the absence of upper management.
Key Responsibilities:
">- Oversee the daily operation of the Front Office department
- Ensure exceptional customer service and resolve any issues promptly
- Coordinate with Resort Porters and other departments as needed
- Manage front desk operations, including check-ins, check-outs, and room assignments
Requirements:
">- Previous experience in a Front Office Duty Manager role or related field
- 2+ years of Front Office experience in a 3-star or higher hotel/resort
- Knowledge of property management systems and hotel booking software (Maxial, Respax, Opera, Events Pro, etc.)
- Ability to work independently and as part of a team
- Excellent communication and problem-solving skills
What We Offer:
">- Annual $1000 SeaLink Employee Travel Allowance
- Access to Worldwide ALL Heartists program
- 25% off resort dining, retail, and spa
- Access to Employee Training Programs
- Employee Award Programs
- Free island K'gari Explorer Tours
- Free ferry transfers to-and-from the island
- Access to the Sandbar pool and staff gym
About Us
">K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, boasting cool rainforests, freshwater lakes, and an amazing beach highway. As part of SeaLink Marine & Tourism, we offer meaningful and sustainable employment opportunities that celebrate diversity and inclusion.