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Customer Success Professional
2 months ago
Mimecast is seeking a highly skilled Customer Success Manager to join our dynamic team. As a key member of our organization, you will be responsible for representing our customers within the business, interfacing with all departments to ensure customer satisfaction.
Key Responsibilities- Develop and execute customer success strategies to drive growth and retention within a designated customer base.
- Build strong relationships with customers to proactively mitigate the risk of churn and ensure Mimecast is part of their budget planning process.
- Identify upsell opportunities within the assigned base and collaborate with the Upsell Manager to ensure successful implementation.
- Provide exceptional customer service, troubleshooting, and problem-solving skills to resolve customer issues efficiently.
- Drive customer education through training, awareness, and attendance, as well as share knowledge and demonstrate or train when required.
- 3-5 years of work experience in a relevant role with at least 2 years managing commercial or mid-market level accounts, with prior technical experience or technical acumen.
- Excellent customer, partner, and market orientation in software and subscription services.
- Demonstrated experience in ensuring customer successful adoption and realization of value from subscription software and services.
- SAAS company experience in the cybersecurity space is preferred.
- Excellent people skills, including ability to build relationships, networking, and understanding channel complexities.
- Experience working with multiple levels of customer stakeholders – technical admins, team leaders, C-level executives, legal, compliance, and procurement contacts.
- Good administrative skills and great communication skills – verbal and written, ability to communicate clearly and effectively.
- Business skills and financial acumen to plan strategically against business levers such as NPV, margin, etc.
- Free leave days between Christmas and New Years.
- Flexible working arrangements supporting work-life balance.
- Paid Parental Leave Program.
- Employee Assist Support.
- Health Insurance reimbursement.
- Corporate Social Responsibility (CSR) program that supports global and local initiatives via fundraising, volunteering, and community engagement, with 5 paid volunteer days per year & donation matching.
We are Mimecasters. And we are alive with purpose. Your personal and professional growth matter to us. At Mimecast, we provide the tools, training, and mentorship necessary to elevate your skills and expertise continually. As you thrive, so does the organization, creating a symbiotic relationship that fuels our collective success.
