Customer Service Team Leader

20 hours ago


Rockhampton, Queensland, Australia Frontline Retail Regional QLD & NT Full time
About the Role

We are seeking an experienced leader to join our team as a Customer Service Team Leader in our Rockhampton showroom. As a key member of our sales leadership team, you will be responsible for inspiring and motivating a team of sales consultants to deliver exceptional customer service and drive sales results.

The ideal candidate will have prior experience in a sales or customer-service based industry and possess excellent communication and coaching skills. You will lead from the front on the showroom floor, guiding your team to achieve their full potential and consistently meet or exceed sales targets.

Key Responsibilities:

  • Lead and motivate a team of sales consultants to achieve sales targets and provide exceptional customer service
  • Deliver ongoing coaching and development sessions to enhance the sales skillset of your team members
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Conduct daily administration tasks, including stock control responsibilities and data entry

Benefits and Rewards:

  • A competitive salary package, estimated at $60,000 - $80,000 per annum, depending on experience
  • Career growth opportunities with a national leader in the furniture and bedding industry
  • A weekend on/weekend off roster, providing a healthy work-life balance
  • Opportunities to develop your leadership and coaching skills through ongoing training and development programs
About Us

Frontline Retail Regional QLD & NT is a leading Australian furniture and bedding retailer with over 80 locations across the country. We are committed to delivering exceptional customer service and providing high-quality products to our customers. Our company culture values innovation, teamwork, and customer focus, making us an exciting place to work and grow your career.



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