Customer Banking Team Leader

2 weeks ago


Rockhampton, Queensland, Australia Auswide Bank Full time
About The Role

We are seeking a highly skilled and experienced Customer Banking Team Leader to lead our Stockland Rockhampton Branch. As a key member of our team, you will be responsible for leading and assisting your team in achieving our sales and customer service objectives.

Key Responsibilities:

  • Coordinate and implement staff development plans to empower your team to grow and succeed.
  • Lead by example and build strong relationships with customers through meaningful conversations.
  • Drive strong team morale, resolve conflicts, and make difficult decisions when necessary.
  • Promote and expand Auswide Bank's community profile by contributing creative marketing ideas and strategies.
About You

We are looking for an experienced leader with a proven track record of leading a service-driven team within the Financial Services sector. You will possess excellent problem-solving, time management, and communication skills.

  • Have a strong passion for understanding our customers and providing exceptional customer service.
  • Be able to motivate a team with a focus on interpersonal skills.
About Our Benefits
  • (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff.
  • (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community.
  • Paid Parental Leave for all eligible primary and secondary caregivers.
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs.
  • Bank Staff Share Plan options and Years of Service Recognition program.
  • An extensive range of discounts and benefits associated with the Bank's financial products.
  • Discounts with various business partners.
  • A complete range of generously subsidised corporate uniforms.

Auswide Bank is a trusted Australian bank committed to providing a convenient, high-quality banking experience to our customers. We are an equal opportunity employer and encourage people from diverse backgrounds to apply.



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