Customer Experience Strategist

3 days ago

Adelaide, South Australia beBeeEngagement Full time $99,999 - $149,999

The role of Engagement and Experience Manager is a vital position within an organisation, requiring a candidate with exceptional leadership skills to bridge the gap between products and users. This individual will be responsible for ensuring every touchpoint – whether through data insights, research delivery, or communications – is intuitive, impactful, and aligned with stakeholder needs.

The successful candidate will have a strong background in customer-centric innovation, able to cultivate deep engagement and amplify the organisation's impact across multiple audience segments. They will also possess excellent project management skills, leading small teams to deliver quality products against tight deadlines.

Key responsibilities will include developing and implementing high-quality, targeted, coordinated communications and stakeholder engagement plans, informed by market research and user feedback. The ideal candidate will also be skilled in identifying, forming, and maintaining stakeholder and internal organisation relationships with technical professionals, and representing the organisation to governments and industry as needed.

Working closely with various stakeholders, this leader will foster a decentralised capability model for stakeholder engagement, ensuring customer needs are embedded in every stage of product and service delivery. A collaborative and professional environment will be provided, where staff at all levels can understand and address client needs effectively.

The successful applicant will be offered a generous salary package commensurate with their skills and expertise, along with hybrid working arrangements that offer flexibility and work-life balance. Opportunities for career growth and development will also be available, making this a highly attractive opportunity for those looking to make a meaningful contribution to the organisation.

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A full position description outlining the key responsibilities and requirements of the role can be found below.

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