Hardware System Support Specialist
5 days ago
Talius is a cutting-edge technology company that delivers innovative solutions in the Health and Aged Care sector.
Job Description:We are seeking a dynamic professional to join our team as a Level 1 Support Technician. As the first point of contact for customers seeking technical assistance, this role involves providing timely and effective resolutions to technical issues, ensuring a high level of customer satisfaction, and escalating more complex problems to higher-level support.
- Key Responsibilities:
- Support hardware systems for IoT devices, including servers, workstations, and peripherals.
- Answer and log incoming calls, emails, and tickets from customers promptly and professionally.
- Provide clear, concise, and courteous communication to assist customers in resolving technical issues.
- Identify and troubleshoot common problems related to Talius's systems, software, and hardware.
- Diagnose and resolve Level 1 technical issues, such as system access, password resets, and basic configuration inquiries.
- Document all troubleshooting steps and solutions for each case in the ticketing system.
Requirements:
To be successful in this role, you will need:
- A high school diploma or equivalent with relevant certification in IT (e.g., CompTIA A+, ITIL Foundation).
- Proficient in using ticketing systems and customer support tools.
- Familiarity with basic networking, hardware interfacing, operating systems, and troubleshooting concepts.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Able to remain calm and composed under pressure.
As a Level 1 Support Technician at Talius, you can expect:
- A competitive salary package with performance incentives.
- Opportunities for professional growth and career advancement within a rapidly growing company.
- A dynamic and collaborative work environment that encourages innovation.
- Ongoing training and professional development to ensure you stay at the forefront of industry trends and technologies.
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