Veterinary Support Specialist

1 day ago


Logan City, Queensland, Australia Animal Welfare League Qld Full time

Overview

At Animal Welfare League Queensland, we're committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources. Our grassroots and innovative community-based animal welfare work includes our community vet clinics, Getting to Zero, Golden Hearts Seniors' Support Program, and the National Desexing Network.

Job Summary

We're seeking a detail-oriented and passionate Veterinary Receptionist to join our Brisbane Community Vet Clinic team. In this role, you'll support the veterinary team in delivering exceptional customer service and care to our clients and their animals.

Main Responsibilities

You will:

  • Answer incoming calls and respond to inquiries professionally.
  • Transfer calls to relevant departments and provide accurate information.
  • Develop strong relationships with clients through face-to-face interactions and facilitate appointment setting.
  • Coordinate patient admissions and discharges, ensuring seamless transitions.
  • Verify and reconcile daily register transactions.
  • Prepare invoices, documentation, and assist with document management as needed.
  • Restock merchandise in the waiting room store.
  • Support general administrative duties and maintain a clean and organized reception area.
  • Comply with OH&S guidelines to ensure personal safety and well-being.
  • Resolve client issues and conflicts effectively.
  • Address a range of client inquiries related to AWLQ, adhering to policies and procedures.

Requirements

To be successful in this role, you will require:

  • A current Driver's License.
  • Experience in high-volume customer service environments.
  • A minimum of 2+ years of administrative and reception experience.
  • Intermediate Microsoft Office Suite and IT systems proficiency (minimum).

Career Growth

We offer opportunities for career growth and development, recognizing the importance of investing in our staff. You'll have the chance to make a meaningful difference in the lives of animals and contribute to our mission.



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