Sales Performance Director

4 days ago

Melbourne, Victoria, Australia beBeeRetailLeader Full time $80,000 - $100,000

Drive Sales and Deliver Exceptional Customer Experiences

In this dynamic leadership role, you will support the Store Manager in driving category performance by supervising sales teams to deliver exceptional customer experiences. Your goal is to drive sales and achieve targets while fostering a positive and harmonious work environment.

Your Key Responsibilities Will Include:

  • Lead sales associates to improve their selling skills and close sales to achieve sales goals and KPIs
  • Partner with the Store Manager to drive sales for assigned categories through sell-through and team training
  • Manage a high-performing customer-facing team, providing coaching and feedback to ensure excellent service aligned with brand strategies
  • Optimize customer flow to ensure optimal service and minimal waiting times
  • Coach and develop sales associates through regular interactions and development plans
  • Integrate new joiners seamlessly and maintain a thorough understanding of company policies and procedures
  • Assist with opening and closing store operations, including security and POS procedures
  • Additional duties as required

You Will Be Expected to Possess:

  • Advanced knowledge of POS systems
  • Complex customer service skills, including conflict resolution and complaint handling
  • Fluent and professional communication skills with clients and staff
  • Previous experience with Apple mobile devices and digital tools
  • 1-2 years of supervisory or management experience in retail sales

Measures of Success Will Include:

  • Monthly Burberry Experience evaluation score
  • Performance improvement and development of associates
  • Improvement in all KPIs within the retail scorecard

About Working at Burberry

Burberry is committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to contribute their best work.

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