Regional Retail Operations Manager

2 weeks ago


Melbourne, Victoria, Australia Lovisa Full time
Role Overview

We are seeking an experienced Senior State Sales Leader to join our team and drive sales growth in our stores across the country. With a focus on delivering exceptional customer experiences, this role is perfect for a motivated and results-driven individual who thrives in a fast-paced environment.

About Lovisa

Lovisa is a leading global fashion jewellery retailer with over 900+ stores across 37+ countries. We are passionate about fashion, style, and customer service, and we're committed to providing our customers with the latest on-trend styles at affordable prices.

Job Description

The Senior State Sales Leader will be responsible for achieving sales growth by providing outstanding customer experiences in all stores through effective store visits, coaching and developing store managers, recruiting passionate and customer-focused teams, and reducing unnecessary costs. This role requires strong leadership skills, excellent communication abilities, and a proven track record of success in a retail or customer-focused industry.

Key Responsibilities:
  • Drive sales growth through effective store visits, coaching, and development of store managers
  • Recruit and develop high-performing teams that deliver exceptional customer experiences
  • Reduce costs through effective rostering and process improvements
  • Focus on reducing internal and external shrinkage through loss prevention best practices
Requirements

To succeed in this role, you'll need:

  • 3+ years of experience in a management position within a retail or customer-focused industry
  • Proven ability to lead multiple sites in a fast-paced, high-volume environment
  • Demonstrated understanding of customer experience and its impact on business results
  • Flexibility to travel interstate and internationally based on business needs
What We Offer

As a member of our team, you'll enjoy:

  • A competitive salary of $120,000 - $150,000 per year
  • Generous product discounts and fuel card benefits
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Quarterly conferences and annual Christmas party
Join Our Team

If you're a driven and results-focused leader with a passion for fashion and customer service, we'd love to hear from you



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