Fitness Sales Representative

6 days ago


Cooks Hill, Australia Genesis Full time
About the Role

We are seeking a highly motivated and enthusiastic Member Services Officer to join our team at Genesis Fitness Clubs.

As a Member Services Officer, you will be responsible for delivering exceptional customer service to our members, casual users, and potential new members. This will involve prospecting, touring, closing, and getting referrals for future sales, as well as actively seeking new business for the club.

You will be the face of Genesis Fitness Clubs, representing the facility and the company in a positive and professional manner. Your primary responsibility will be to acquire new members and deliver first-class customer service, ensuring it aligns with our Mission, Vision, and Values.

Key Responsibilities
  • Customer Service: Provide excellent customer service to all customers, both in person and over the telephone.
  • Sales: Prospect, tour, close, and get referrals for future sales, as well as actively seek new business for the club.
  • Cash Handling: Apply sound cash handling principles and use of Point of Sale (POS) systems.
  • Program Promotion: Promote the centre's services and programs to customers and accept customer bookings and enrolments.
  • Teamwork: Work collaboratively with the team to achieve individual and team goals and targets.
Requirements
  • Passion for Fitness: Have a passion for health and fitness.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Certifications: Hold current First Aid & CPR Certification and a Working With Children Check (or equivalent) & National Police Check.
  • Experience: Previous experience in a similar position, preferably in a fitness, sales, customer service, or retail environment.

We are committed to providing a child-safe environment and encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, and people with a disability.

Genesis is a place where we can all be ourselves and succeed on merit. We are happy to adjust our recruitment process to support accessibility needs.



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