Senior Mineral Processing Technical Support Specialist

2 weeks ago

Perth, Western Australia beBeeTechnical Full time $135,000 - $165,000
Regional TSS Engineer - Comminution

The role of a Regional TSS Engineer is to provide technical guidance and support for the HPGR and Comminution installed base across the APAC region. As a key member of the TSS team, you will work closely with customers, sales teams, and internal stakeholders to resolve complaints, increase customer satisfaction, and improve product offerings.

Key Responsibilities:

  • Provide technical support to customers worldwide to resolve complaints and increase satisfaction.
  • Troubleshoot issues, perform Root Cause Analysis (RCA), coordinate field testing, and propose technical solutions for upgrades, repairs, and reconditioning.
  • Analyze production processes and monitor field data to identify wear on equipment components and suggest efficiency and optimization improvements.
  • Handle Customer Non-Conformities (NCs) from the point of machine handover to the customer.
  • Coordinate, organize, and analyze technical customer queries to provide optimal solutions.
  • Build strong relationships with key and potential customers to meet their expectations.
  • Support sales teams by getting involved early in new business opportunities to deliver industry-leading products.
  • Monitor the performance of delivered equipment through site visits and end-user engagement to ensure best-in-class performance and support.
  • Take pre-emptive and remedial action when issues arise.
  • Monitor competitor activities.
  • Participate actively in industry events and working groups.
  • Collaborate with sales, aftermarket, engineering, and technology teams to develop strategies for winning new business and improving product offerings.

Requirements:

  • Engineering Degree – mechanical or electrical.
  • Minimum of 5 years' experience with minerals processing equipment or equivalent.
  • Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents.
  • Proficiency in responding to inquiries or complaints from customers, regulatory agencies, or business community members.
  • Ability to work in a moderate office environment with regular site travel.
  • Intermediate to advanced proficiency in Microsoft Office Suite and SAP.

Commitment to Safety:

We are committed to ensuring that our Zero Harm Behaviours are truly embedded across the organisation for the long term. This includes communicating our Zero Harm behaviours regularly to ensure each and every one of us can use the behaviours to continue to reduce risk, avoid injury and enable us to achieve zero harm.

Equal Opportunities Employer:

Weir Minerals is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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