Test Centre Operations Coordinator

4 weeks ago

Melbourne, Victoria, Australia IDP Education Ltd Full time
About IDP Education Ltd

IDP Education Ltd is a global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research.

Our team of over 7,000 people from diverse backgrounds is powered by global technology, offering unmatched services that help local dreams become realities worldwide.

Role Purpose

The Test Centre Support Coordinator is responsible for executing global Test Centre operations and engagement activities under the guidance of the Test Centre Support Manager.

This includes delivering effective partnerships with test centre staff in support of IELTS standards, processes, and policies associated with running IELTS, IELTS for UKVI, and IELTS Life Skills tests.

Key Accountabilities
  • Maintain an effective Test Centre relationship by ensuring test centres are supported in delivering IELTS, IELTS for UKVI, and IELTS Life Skills tests through effective communication and planning.
  • Ensure test centre test delivery aligns with IELTS standards.
  • Provide feedback and content to the knowledge management database tool (iKnow).
  • Work with internal stakeholders to minimize the impact of policy or system changes on Test Centre operations.
  • Contribute to the design and delivery of the IDP Annual Conference.
  • Collaborate with the IELTS Labs as directed by the Test Centre Support Manager.
Direct and Mentor of Level 1 Support Hubs
  • Provide day-to-day support for escalated matters by Support Hubs.
  • Assist in resolving enquiries escalated to Level 2.
  • Develop and edit Work Instructions to enable Support Hubs to perform day-to-day activities.
Stakeholder Engagement
  • Build relationships with and work effectively with key stakeholders and other test centre delivery partners.
  • Take on tasks as directed by the IELTS Customer Labs in relation to operational delivery for program updates and initiatives.
  • Provide input to cross-partner working groups via feedback to the Partnership Operations Team.
Required Experience
  • Advanced English writing and editing skills.
  • Experience with day-to-day coordination of complex operational tasks across a global service.
  • Exceptional communication and organisational skills.
  • High level of initiative and ability to work with minimal supervision.
  • Detail-oriented.
  • Good time management skills.
  • Demonstrated ability to work effectively in a cross-functional team environment.
  • Critical-thinker and problem-solver.
Desirable
  • Knowledge of IELTS systems and processes.

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