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Internal Review Specialist

2 months ago

Parramatta, New South Wales, Australia Randstad Full time
About the Role

This is a temporary contract, working full-time hours (37.5 per week) through Randstad.

We are seeking a highly skilled and experienced professional to manage a portfolio of internal review requests, which are reviewable by the Administrative Appeals Tribunal.

Key Responsibilities
  • Undertake internal review decisions, ensuring thorough examination of relevant documentation and consultation with internal technical advisors as needed.
  • Monitor and manage caseloads in line with legislative timeframes, applying legislation, operational guidelines, and policy to individual requests.
  • Collect further information by speaking directly with applicants/participants and their representatives, as well as consulting with other staff where necessary.
  • Draft clear, concise, and plain language reasons for decisions, collating relevant material supporting the decision letter.
  • Communicate effectively with participants and their representatives to explain reasons for decisions, the review and appeals process, and options open to them.
About You
  • Demonstrated experience in a similar role, such as case management or claims assessment.
  • Strong verbal and written communication skills, with the ability to build effective stakeholder relationships and manage interpersonal interactions.
  • Australian citizenship is mandatory, and successful pre-engagement checks, including a National Police Check, NDIS Worker Screening Check, and two viable references, are required.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.