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People Advisory Specialist

2 months ago

Melbourne, Victoria, Australia State Government of Victoria, Australia Full time
About the Role

We are seeking a highly skilled People Advisory Specialist to join our team in the People Strategy and Operations Division. As a key member of the People Advisory team, you will play a pivotal role in leading the standard of HR service provided to all employees of the department.

Your primary responsibilities will include:

  • Providing expert HR advice on People Services matters to a diverse VPS corporate workforce.
  • Effectively prioritizing and managing all People Services enquiries within established SLAs, with accurate and timely service.
  • Working collaboratively with your team and others within People Services for managing complex case escalations.
  • Establishing comprehensive knowledge of departmental processes and policies for HR services.
  • Escalating complex cases to subject matter experts in other areas of the People Strategy & Operations Division as necessary.
  • Identifying emerging people trends to drive informed decisions and proactively identifying ongoing process and system improvement initiatives for level 0 service support.

To be successful in this role, you will need to demonstrate exceptional People Advisory service capability, enjoy complex problem-solving, and be a great communicator with excellent customer service skills.

We are looking for a highly motivated and experienced professional who can bring their expertise to this newly established function and contribute to the success of our new People Services operating model.

Key Requirements:

  • A Tertiary qualification in HR or similar.
  • Demonstrated experience working in a dynamic, high-performing payroll, HR advisory, or talent acquisition function.
  • Strong knowledge and understanding of HR policies, procedures, and practices.
  • Proven ability to effectively engage and build positive relationships with internal and external stakeholders at all levels.
  • Ability to interpret and convey specialist HR concepts and policies to diverse stakeholders.
  • Effective problem-solving capability to resolve or escalate operational service queries.

We value diversity and inclusion in all forms and encourage applications from Aboriginal and Torres Strait Islander candidates. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks.