Hotel Rooms Operations Manager

3 days ago

Sydney, New South Wales, Australia Hyatt Corporation Full time

About the Role

We are seeking a highly motivated and solutions-oriented individual to join our team as a Hotel Rooms Operations Manager at Hyatt Regency Sydney.

As a key member of our hotel's leadership team, you will be responsible for overseeing the entire Rooms Division, including Front Office, Group Operations, Housekeeping, Bell Desk, Regency Club Lounge, and Concierge. Your primary objective will be to ensure that each department delivers an exceptional personalized experience for our guests in line with Hyatt's strategic priorities.

You will work closely with department managers to maintain efficient operations, monitor and influence cost management, and drive revenue generation for each department. Additionally, you will develop and mentor department managers, actively engage with employees throughout the division, and ensure standards are met in accordance with Hyatt's brand experience.

To be successful in this role, you should have:

  • A minimum of 2 years' experience in a similar role in a large 5-star hotel.
  • Proven ability to handle emergency and crisis situations.
  • A relevant degree in Business or Hospitality.
  • Proven ability to improve and maintain Guest Satisfaction Score.
  • Sound working knowledge in systems including HotSOS, Birchstreet, and Opera PMS.
  • Strong experience managing large Inventory/Stock.
  • Experience managing Hygiene Certification requirements (including GBAC Star, HACCP, ISO 20000).
  • Excellent interpersonal and leadership skills.
  • Full working rights in Australia.

In return, you can expect:

  • A highly competitive salary: $120,000 - $150,000 per annum.
  • Access to health and wellness benefits.
  • Complimentary city car parking at a nearby facility.
  • Complimentary accommodation at Hyatt properties worldwide.
  • Discounted accommodation for associates as well as friends and family.
  • Learning and development opportunities.
  • Associate rewards and recognition programs.
  • Experience working within an international group who is consistently ranked as one of the world's best places to work.

About Hyatt Regency Sydney

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for business and leisure travellers. As Australia's largest upscale full-service hotel, it boasts 878 guestrooms, a Fitness Centre, Regency Club, dining experiences in 5 food and beverage outlets, and 4,000 sqm of flexible meeting and event space.

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