Strategic Technical Advisor

24 hours ago

Canberra, ACT, Australia beBeeTechnicalAccount Full time $180,000 - $210,000
Job Description">

Dynatrace is seeking a Technical Account Manager to join our team in Canberra, Australian Capital Territory. The successful candidate will foster strong post-sales relationships with strategic, complex, and high-value federal and state government customers.

As a Senior Customer Success Engineer for the Australian Government sector, you will act as a trusted technical advisor, ensuring secure, compliant, and value-driven deployment, adoption, and expansion of Dynatrace solutions to align with agency missions and operational objectives.

Your role at Dynatrace
As a Senior Customer Success Engineer for the Australian Government sector, you will foster strong post-sales relationships with strategic, complex, and high-value federal and state government customers. You will act as a trusted technical advisor, ensuring secure, compliant, and value-driven deployment, adoption, and expansion of Dynatrace solutions to align with agency missions and operational objectives.

Your work will directly support national priorities by enhancing system performance, resilience, and security posture, while collaborating with account teams to drive retention, renewals, and growth.

Key Responsibilities:

  • Build and maintain trusted relationships with Australian Government agencies, serving as a strategic technical advisor to maximise the secure and compliant use of Dynatrace solutions.
  • Ensure all engagements comply with Australian Government security, privacy, and data-handling requirements.
  • Collaborate with account teams to define secure technical roadmaps that support agency digital transformation, retention, and expansion.
  • Liaise between customers and Dynatrace Support, Product Management, and R&D teams to ensure timely resolution of security-sensitive issues and capture feedback for product enhancements.
  • Conduct secure, government-compliant technical demos, training, and consulting sessions to drive adoption, uncover new use cases, and accelerate secure solution deployment.
  • Provide technical mentorship to other CSEs on working within the government security context.
  • Represent customer needs and challenges in Monthly and Quarterly Business Reviews, advocating for outcomes aligned with agency goals.
  • Maintain deep knowledge of customer environments, architectures, and operational requirements, ensuring timely and compliant issue resolution.
  • Contribute to the creation of security-conscious best practice documentation and success plans.

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