Strategic Technical Advisor

3 days ago

Canberra, ACT, Australia beBeeTechnicalAccountManager Full time $180,000 - $210,000
Technical Account Manager Job

We are seeking a seasoned Technical Account Manager to develop and maintain strong, strategic relationships with key federal and state government customers.

The ideal candidate will serve as a trusted technical advisor, ensuring the secure, compliant, and value-driven deployment, adoption, and expansion of Dynatrace solutions to align with agency missions and objectives.

  • Key Responsibilities:
  • Build and maintain trusted relationships with Australian Government agencies, serving as a strategic technical advisor to maximise the secure and compliant use of Dynatrace solutions.
  • Ensure all engagements comply with Australian Government security, privacy, and data-handling requirements.
  • Collaborate with account teams to define secure technical roadmaps that support agency digital transformation, retention, and expansion.
  • Liaise between customers and Dynatrace Support, Product Management, and R&D teams to ensure timely resolution of security-sensitive issues and capture feedback for product enhancements.
  • Conduct secure, government-compliant technical demos, training, and consulting sessions to drive adoption, uncover new use cases, and accelerate secure solution deployment.
  • Provide technical mentorship to other Customer Success Engineers on working within the government security context.
  • Represent customer needs and challenges in Monthly and Quarterly Business Reviews, advocating for outcomes aligned with agency goals.
  • Maintain deep knowledge of customer environments, architectures, and operational requirements, ensuring timely and compliant issue resolution.
  • Contribute to the creation of security-conscious best practice documentation and success plans.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
  • 4+ years of experience working with large enterprise customers, including executive-level stakeholders.
  • Demonstrated expertise in thought leadership, mentorship, and delivering exceptional customer outcomes.
  • Baseline Security Clearance (minimum) required; NV1/NV2 clearance highly regarded.
  • Exceptional written and verbal communication skills in English.
  • Strong organisational, prioritisation, and problem-solving skills.
  • Subject Matter Expertise (SME) in Dynatrace or similar observability solutions.
  • Two or more industry certifications (e.g., AWS, Azure, Kubernetes) are desirable.

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