Fulfilment Excellence Lead

5 days ago


Brisbane, Queensland, Australia Inter IKEA Systems B.V. Full time
About the Job

This Deputy Fulfilment Manager role is responsible for driving strategic growth within our Customer Fulfilment part of the Unit commercial agenda. The position involves collaborating with the Commercial team and Unit Management teams across IKEA Logan and IKEA North Lakes to secure operational excellence within our fulfilment operations.

Key Responsibilities
  1. • Collaborate with cross-functional teams to develop and implement strategies that enhance customer satisfaction through efficient order fulfilment processes

    • Develop and maintain high-performing teams by providing coaching, mentoring, and training programs tailored to individual needs

    • Foster an environment of equality, diversity, and inclusion within the function, promoting open communication and collaboration among team members

    • Analyze performance metrics and implement data-driven decisions to optimize supply chain management, ensuring seamless customer experiences

    • Implement new operational processes, technologies, and ways of working to improve efficiency and compliance aligned to Standard Operating Procedures

About You

This role requires a seasoned leader who can effectively manage large teams and influence stakeholders to drive results. Key qualifications include:

Requirements

  1. • 5+ years' experience in senior logistics or supply chain management roles, preferably within retail or e-commerce environments

    • Proven track record of successfully leading cross-functional teams to achieve business objectives

    • Strong understanding of omnichannel retail and its complexities, including inventory management, order fulfilment, and customer experience

    • Excellent communication, problem-solving, and analytical skills, with the ability to adapt quickly to changing situations

    • Passion for innovation and continuous improvement, with a focus on delivering exceptional customer experiences

Benefits

We offer a dynamic work environment that encourages collaboration, creativity, and growth. As a valued member of our team, you can expect access to professional development opportunities, competitive compensation packages, and benefits that promote work-life balance. If you're passionate about supply chain excellence and committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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