Hotel Service Excellence Lead

4 days ago


Brisbane, Queensland, Australia AHS Hospitality Full time

We are seeking a highly motivated and organized individual to fill the role of Hotel Service Excellence Lead. This exciting opportunity will see you working closely with the hotel team to deliver exceptional service standards and drive business success.

Key Responsibilities:
  1. Develop and implement initiatives to improve guest satisfaction and loyalty.
  2. Collaborate with departments to identify and address areas for improvement.
  3. Conduct regular audits and feedback sessions to ensure high standards are maintained.
  4. Lead by example, demonstrating a commitment to delivering exceptional service.
  5. Monitor and analyze service metrics to inform strategic decisions.

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