Transportation and Customer Excellence Lead
5 days ago
Job Summary
Kuehne + Nagel AS is seeking an experienced Transportation and Customer Excellence Lead to oversee the efficient transportation of all orders and provide excellent customer service.
Main Responsibilities
- To organize and supervise the transport of all orders independently.
- To ensure accurate data quality and keep all systems up to date promptly.
- To produce relevant documentation accurately and timely.
- To prepare spot quotations, data for tender documents, and participate in commercial support actively.
- To complete tasks and administration related to local services such as trucking, warehousing services, cargo surveys, etc., where applicable.
- To complete file administration, including documentation, billing, vendor invoices/ebills acknowledgement, and weekly forwarding sub-ledger (FSL).
- To take corrective action and notify relevant persons to prevent re-occurrence of customer complaints.
- To report incidents and hazards according to working instructions.
Requirements
- Bachelor's degree in Business Administration, Management, or a related field.
- 5+ years of experience in customer service or operations management.
- Proven track record of implementing process improvements and driving operational excellence.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in customer service software and CRM systems.
- Analytical and problem-solving skills.
- Ability to manage multiple projects and meet deadlines.
- Customer-focused mindset with a commitment to delivering high-quality service.
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