E-commerce Fulfillment Manager

2 weeks ago


Brisbane, Queensland, Australia NXTGIG Full time

NXT GIG is seeking a detail-oriented and strategic E-commerce Fulfillment Manager to join our expanding team. In this pivotal role, you will be responsible for overseeing the end-to-end fulfillment processes for our e-commerce operations, ensuring that orders are processed, packed, and shipped efficiently and accurately. You will manage a team of fulfillment associates, develop best practices for inventory management, and implement strategies to enhance customer satisfaction through timely deliveries. The ideal candidate will have strong leadership skills, a solid understanding of e-commerce logistics, and a passion for optimizing fulfillment processes. If you are ready to lead our e-commerce fulfillment efforts and contribute to NXT GIG's success, we encourage you to apply

Responsibilities
  • Oversee all aspects of e-commerce order fulfillment, including order processing, inventory management, and shipping
  • Lead and mentor fulfillment staff to ensure high performance and efficiency
  • Develop and implement fulfillment strategies to improve operational efficiency and reduce costs
  • Monitor inventory levels and coordinate with suppliers to ensure proper stock availability
  • Analyze fulfillment metrics and performance data to identify areas for improvement
  • Collaborate with the IT and logistics teams to enhance the fulfillment system and processes
  • Maintain compliance with shipping regulations and quality standards
Requirements
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
  • Proven experience in e-commerce fulfillment or logistics management roles
  • Strong knowledge of e-commerce platforms and fulfillment processes
  • Excellent leadership and team management skills
  • Strong analytical and problem-solving abilities
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Proficiency in fulfillment software and Microsoft Office Suite
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