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Tenant Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $90,000 - $120,000

Transform Tenant Experiences

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We invite passionate individuals who share our vision of creating thriving spaces that reflect the needs of modern people. At our company, we lead by example in driving positive change in Australian workplaces.

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Our diversified real estate portfolio has a strong track record of investment and development across office and living markets. We are entrepreneurial and service-oriented, with a focus on delivering exceptional experiences.

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We seek an experienced marketer with expertise in community building and customer engagement. As our Customer Engagement Manager, you will develop and execute a consistent customer-centric strategy to drive tenant attraction and retention across our portfolio.

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Key Responsibilities:

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  • Develop and implement a comprehensive customer engagement asset-level strategy that includes attracting tenants, onboarding seamlessly, connecting continuously, and offboarding positively.
  • Curate and manage meaningful building communities to enhance tenant satisfaction and drive retention.
  • Design and implement brand-aligned campaigns, collateral, and digital content using various tools.
  • Manage and optimize marketing budgets and reporting metrics.
  • Create leasing experiences that engage and convert.
  • Maintain strong collaboration with internal leasing teams, creative agencies, and digital platforms.
  • Manage and grow the asset's presence across property portals, social media, and customer engagement apps.
  • Lead the attraction, onboarding, support, and offboarding process for tenants to ensure a smooth and memorable journey.
  • Build deep, multi-layered relationships with tenants – from executives to on-site teams.
  • Curate and deliver tailored events, activations, partnerships, and wellness programs to strengthen tenant communities.
  • Develop and manage the tenant engagement strategy in collaboration with concierge and service partners.
  • Leverage feedback and analytics to continuously improve tenant satisfaction and community engagement.
  • Deliver targeted communications based on audience segments (CEOs, leasing agents, tenant teams).
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What You Bring:

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  • Tertiary qualifications in marketing, communications, business, or a related field.
  • Proven marketing experience, specifically in retail or property marketing.
  • Strong understanding of property fundamentals.
  • Proficiency in marketing platforms and design tools.
  • Excellent communication, project management, and problem-solving skills.
  • A high customer service mindset with a creative, energetic, and collaborative approach.
  • Experience designing and organizing competitions and surveys.
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At our company, we offer a supportive, inclusive, and flexible work culture. We encourage people of all backgrounds to apply and are committed to accessibility and diversity.