Senior Retail Operations Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $65,000 - $80,000
Job Description

This is a senior leadership role within the Dive Centre Manly Leadership Team, reporting directly to the Owner.

The prime objectives of this role are:

  • To maintain high standards of presentation and customer service both in-store and online.
  • To manage and control all aspects of stock control, retail operations, and marketing.

The main performance indicators for this role include:

  • Customer Service
  • Store Presentation
  • Retail Sales
  • POS, Ordering and Inventory Control
  • Management of Rental Gear

Key Responsibilities:

  • Maintain a high level of customer service at all times.
  • Maintain up-to-date customer records.
  • Order stock in line with agreed ranges and stock levels.
  • Ensure all stock is priced and reviewed periodically.
  • Keep all stock clean, tidy and well-presented.
  • Make recommendations for improvement of stock ranges, pricing levels and store layout.
  • Ensure rental gear is accounted for correctly and well-maintained.
  • Liaise with supplier representatives where appropriate.
  • Ensure the shop is kept clean, neat and tidy at all times.
  • Store opening and closing.
  • Security of cash, stock and store.
  • Update and maintain the website in collaboration with the Training Operations Manager.
  • Manage marketing calendar, social media activity & newsletters.
  • Coordinate daily activities with the Training Operations Manager to ensure high levels of customer service at all times.
  • Effectively manage inbox and respond in a timely manner.
  • Uphold the brand values & tone of Dive Centre Manly.

Required Skills and Qualifications:

  • Previous experience in the management of bookings & reservations systems.
  • Knowledge and understanding of social media trends & best practices.
  • Stock and inventory management.
  • A keen eye for detail.
  • Sufficient flexibility to undertake and take ownership of a range of tasks.
  • Full & Clean Driving License (can drive manual).
  • Organised and effective communicator.

Benefits:

  • Employee discount.

Work Arrangements:

  • Day shift.
  • Public holidays.
  • Weekend availability.

Supplemental Pay Types:

  • Performance bonus.

Work Authorisation:

  • Australia (required).

Work Location:

  • In person.

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