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Service Operations Manager
3 weeks ago
As a seasoned leader, you will oversee daily operations of service staff to ensure optimal labor utilization and drive business success.
We are seeking a results-driven professional with a passion for excellence and strong leadership skills to lead our service team in delivering top-notch customer service while meeting key performance indicators.
Your key responsibilities will include:
- Strategically managing daily operations to maximize productivity and efficiency.
- Collaborating with cross-functional teams to address customer needs and concerns.
- Fostering a safety-first culture among employees and contractors.
- Driving financial performance through effective target achievement.
- Managing warranty expenses and ensuring timely recovery.
- Building strong relationships with customers, peers, and departments.
The ideal candidate will possess:
- A proven track record of leading high-performing teams.
- Experience in successfully managing operations within similar environments.
- A strong focus on safety principles and practices.
- A commitment to relationship-building and community engagement.
- Relevant tertiary or trade qualifications highly regarded.
