Career Growth Opportunities Available
3 days ago
We are looking for a skilled and dedicated individual to fill the role of Customer Service Representative.
- This is a fixed term full-time contract covering parental leave, with opportunities for career growth within a dynamic team environment.
The successful candidate will be responsible for delivering exceptional customer service across multiple channels – phone, email, in-store, and internal systems.
- Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks
- Take ownership of customer requests and resolve enquiries efficiently within set timeframes
- Review customer sales history to identify service needs and upsell opportunities
- Keep customers informed about new products and services
- Confidence using computer systems and the ability to learn quickly
- Previous experience in customer service – ideally in a trade store, call centre, or retail environment
- A strong 'customer first' mindset and excellent communication skills
- Self-motivation and a genuine interest in growing within the company
- Great problem-solving abilities and the capacity to work independently
- Strong organisational and time management skills
To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:
- Team member discounts at major retailers
- Continuous career development to gain new skills and knowledge
- A Monday-to-Friday schedule – enjoy your weekends
- A successful referral program, earning up to $2000 per referral
- Additional discounts from over 300 corporate partners
- Flexible working arrangements, with access to our 'All Can Flex' program and more
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