Customer Experience Specialist
1 month ago
The Opportunity
We are seeking a skilled Customer Experience Consultant to join our team in Cambridge. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.
Key Responsibilities
- Manage incoming customer inquiries via phone and email efficiently and professionally
- Resolve a wide range of customer issues related to waste management services
- Maintain accurate customer records and update information in our CRM system
- Process customer requests, bookings, and complaints in a timely manner
- Collaborate with internal teams to ensure customer satisfaction
Requirements
- Previous experience in a customer service role, preferably in a phone-based environment
- Strong computer literacy skills and familiarity with CRM systems advantageous
- Excellent communication and problem-solving abilities
- Ability to multitask and work effectively in a fast-paced environment
- Positive attitude and commitment to delivering outstanding customer experiences
What We Offer
We provide a supportive team environment, attractive remuneration package, and opportunities for training and development. Our Veolia Cares policy enables parental leave from day one, and we offer a range of benefits, including employee share plan, annual salary review with bonus, and access to endless career options.
About Veolia
We are a leading environmental solutions provider, committed to preserving and renewing our natural resources. Our team is dedicated to delivering exceptional customer experiences and creating a better future for our planet.
Join Our Team
We welcome applicants from all backgrounds and identities to apply. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.
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